Shipping, Returns & Refunds
Returns & Refunds
We want you to love what you purchase from us! If something isn't right, we're here to help. As a small, independent jewelry brand, each return affects us more than it would a big box store. We're committed to making things right and we appreciate your thoughtful shopping
Returns are accepted within within 14 days of delivery for unworn items in original packaging.
Custom or personalized items or sale items are final sale and cannot be returned.
Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
To start a return or exchange, please email us at returns@adornmee.com with your order number.
Return mailing address:
Adornmee Returns
3839 E. 7th Avenue
Denver, CO 80206
Once we receive and inspect the items, we’ll issue a refund to your original payment method within 5–10 business days. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Gifts
If the items were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the items weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Order Cancellations
You may cancel your order within 48 hours of placing an order by email to customercare@adornmee.com. Please include the order number in your email.
We will reimburse you no later than 10 business days from the day on which we receive request to cancel. We will use the same means of payment as you used for the order.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail Returns@Adornmee.com
Shipping
We take pride in packaging every piece of jewelry with care to ensure it arrives beautifully and securely.
In stock orders ship within 1–3 business days.
Custom or made-to-order pieces may take 7-14 days to create before shipping. We'll email you with an estimated delivery timeframe after your order is placed.
Shipping Methods: We offer standard and expedited shipping via USPS or UPS. Expedited orders will receive a tracking number as soon as the order ships.
Shipping Rates: Calculated at checkout based on your location and selected shipping method.
Domestic Orders Only: At this time, Adorn Mee ships within the U.S. only.